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Internet Troubleshooting – FAQ

How it works

Internet Troubleshooting

At Stepnet Technology, we understand how important a stable internet connection is for your work, entertainment, and daily communication. If you are experiencing slow speeds, frequent disconnections, or no connectivity, our Internet Troubleshooting Guide will help you quickly identify and resolve common issues.

Why are my router lights blinking or showing red?

  • Green/Blue light – Connection is stable.
  • Blinking light – Device is trying to connect.
  • Red/Orange light – No internet connectivity.

How do I restart (reboot) my router properly?

  • Switch off the router using the power button or unplug it.
  • Wait for 30–60 seconds.
  • Plug it back in and wait until all the indicator lights turn stable.
    This often fixes temporary network issues.

Online support desk


care@stepnet.in : sales@stepnet.in

+91 9288232727 : 06276 - 451392

+91 9288232727

Offline support desk


Our Offices : New Delhi - Bihar - Haryana - Uttar Pradesh

Voice Base Complain +91 8448052727

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